We welcome your views on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you received, please write to the address below.  

Feedback, Strategy, Communications and Training Group
Consular Directorate,
Foreign and Commonwealth Office
Old Admiralty Building,
Spring Garden,
London, SW1A 2PA.
Phone 020 7008 1500;
Fax: 020 7008 0152;
E-mail:  feedback.consular.service@fco.gov.uk

If you are not satisfied and want to make an official complaint, please write to:

Jackie Brown
Deputy High Commissioner
British High Commission
P O Box 91
Belmopan

Or you may contact the FCO Director of Consular Services at the address below.

Consular Directorate,
Foreign and Commonwealth Office
Old Admiralty Building,
Spring Garden,
London, SW1A 2PA.
Phone 020 7008 1500;
Fax: 020 7008 0152;
E-mail:  complaint.consular.services@fco.gov.uk

We will investigate your complaint fully. The director will see all complaints. He or she will ask for the investigation to be carried out by a member of staff who is not directly connected to your case or to your complaint. This person will usually be senior to any officer who a complaint has been made against.

We will do our best to give you a full reply within 20 working days. If we cannot give you a full reply within this time, we will tell you when we expect to do so.

We will record and examine complaints, and use the information to help make sure we offer the best possible help and support.

If you are not satisfied with the response you receive, you can write directly to either a Foreign Office Minister or your member of Parliament (MP), asking them to raise your complaint with the Foreign and Commonwealth Office.